Job Description: Flight Coordinator/Dispatcher

  • Provides preflight consultation, route analysis, worldwide operational services arrangements and coordination for corporate business jets and government VIP flight departments.
  • Services include securing flight clearances, ground handling arrangements, contract fuel arrangements, customs notifications, hotel accommodations, ground transportation, flight planning and credit facilities.
  • Develop an understanding of international trip support processes and procedures.
  • Operate various windows based computer applications with a focus on a web-based proprietary Flight Manager software program listing total flight status details and follow up requirements including client review.
  • Request and secure landing/over flight approvals, airport landing slots from aviation authorities and service representatives.
  • Arrange ground handling/supervisory services, crew hotel accommodations, ground transportation, catering, customs and other miscellaneous client requirements through service representatives and related vendors.
  • Preparation and delivery of E-APIS notification to US and Caribbean airport customs/immigration authorities.
  • Request and secure passenger and flight crew ramp access coordinated through a service representative.
  • Respond to service representatives and aviation authorities quickly and efficiently.
  • Develop an understanding of international route planning with a focus on Jeppesen publications.
  • Understand the pace of operations is driven by customer requests and greater action is required at peak times.
  • Communication: Speaks clearly with proper tone and tempo. Write in an articulate manner for ease of understanding. Listens intently for complete comprehension and asks questions when unsure.
  • Cooperation: Understands the value of cooperating with coworkers.
  • Organizational: Ability to multi-task and prioritize work load and ask for assistance when needed.
  • World Geography: Basic understanding of country and city locations.
  • Dependability: Realizes the total team concept and makes every effort to avoid unexcused absences.
  • Detail Orientation: Understands the importance of monitoring the status and quality of one’s own work.
  • Customer Service Orientation – Handles customer complaints professionally.
  • Integrity – Able to accept constructive criticism without reacting defensively.

Required Skills / Qualifications:

  • High School Diploma or GED 
  • Minimum of 2 years’ experience in related field 

Preferred Skills / Qualifications:

  • High School education AND one of the following:
  • completion of a FAA certified dispatch course OR 
  • FAA Dispatcher License OR 
  • Equivalent military training in flight operations 
  • In absence of this, applicants may be trained on the job
  • self-motivated and eager to learn 
  • an above average communicator with an excellent phone presence 
  • Able to work in a team is CRITICAL. This is a 24/7 role that interacts with personnel across other departments 
  • detail and task oriented 
  • a passion for AVIATION 

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