Keepin it real on the ramp

For most travelers passing through a Fixed Base Operator (FBO), the polished lobby, complimentary coffee, and seamless boarding experience are what they notice. But behind the scenes, it’s the line service technicians—the ground crew—who keep operations moving safely and efficiently. At Sheltair, one of the nation’s premier family-owned FBO networks, the line tech is much more than just a person driving a tug. Their work is the heartbeat of the ramp.

Starting the Day: Safety First

A Sheltair line tech’s day begins well before the first aircraft arrival. After clocking in, the team gathers for a safety briefing. Weather conditions, NOTAMs affecting local operations, and special requests from based tenants or transient jets are all discussed. The culture emphasizes a “safety first, service always” mindset, ensuring that every aircraft movement—whether it’s a Gulfstream G650 or a single-engine piston—is handled with precision.

Before heading out to the ramp, each technician checks their equipment: fuel trucks, tugs, ground power units (GPUs), and tow bars. Every piece must be inspected for functionality. A faulty brake light on a tug or a low-pressure reading on a fuel truck isn’t just an inconvenience—it’s a potential safety hazard.

The Ramp in Motion

Once the ramp starts filling, line techs are in constant motion. Aircraft marshaling is one of their most visible tasks: guiding jets into tight parking spots using wands and standardized hand signals. Each move requires a balance of confidence and care. A misjudged wingtip clearance could mean costly damage; a well-executed park, on the other hand, makes passengers and pilots feel instantly at ease.

Towing is another core duty. Using specialized tow bars and tugs, line techs reposition aircraft into hangars, staging areas, or maintenance bays. It’s precise work—large jets can weigh upwards of 80,000 pounds, and yet must be nudged into position within inches of a hangar door or another aircraft. Wing walkers often assist, ensuring blind spots are covered.

Fueling: Accuracy and Attention

Perhaps the most critical responsibility is fueling. Line techs must confirm the aircraft type, fuel grade, and quantity with the flight crew before beginning. Sheltair’s technicians are trained to follow rigorous quality-control procedures: checking fuel samples for contamination, grounding the truck and aircraft to prevent static discharge, and documenting every gallon pumped. In the world of aviation, fueling mistakes are not an option—accuracy ensures both safety and customer trust.

Beyond the Ramp: Customer Service

While much of their day involves equipment and aircraft, line techs are also frontline representatives of Sheltair. They often greet passengers on the ramp, load baggage, arrange ground transportation, or bring catering directly to the aircraft door. Professionalism and courtesy are as important as technical skill. For many customers, the smiling line tech with a headset and reflective vest is the face of the FBO.

The Payoff

It’s a demanding role: long hours, variable weather, and constant vigilance. Yet, for those passionate about aviation, the reward is unmatched. Every day brings the roar of turbines, the glow of sunrise over polished wings, and the satisfaction of being a crucial part of safe flight operations. At Sheltair, line service technicians embody the blend of technical expertise and hospitality that makes business aviation run smoothly—from tow bars to turbines.

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