Quick Facts: Fixed Based Operator Manager
| 2010 Median Pay* | $80,060 per year or $38.87 per hour |
| Entry-Level Education* | Bachelor’s Degree |
| Work Experience in a Related Occupation* | 3-5 years |
| On-the-job Training* | Short Term |
| Number of Jobs, 2010* | 99,000 |
| Job Outlook, 2010-20* | 10%-19% |
| Employment Change, 2010-20* | 33,700 |
What Fixed Based Operator Managers Do:
The FBO Manager is responsible for overseeing the FBO’s operations and supervises its employees.
How to Become a FBO Manager:
FBO managers usually work their way up from lineperson and already have several years of experience working in aviation.
Job Outlook*:
The employment outlook for Airport Directors is projected to grow by 10% to 19% from 2010-2020.
Job Description:
The FBO Manager is responsible for the direct management of all aspects of the FBO including: line operations, fuel sales, hangar sales, new business development, customer retention, quality control, human resources, and environmental and safety compliance.
This is an Exempt position.
Essential Duties and Responsibilities:
- Manage people and facilities in accordance with owner´s policies and applicable State and Federal laws and regulations.
- Financial management of the FBO including gross margins, capital expenditures, budgeting, forecasting and expense management.
- Conduct ongoing competitive analysis to include pricing, selling points and product offerings.
- Create new opportunities by developing and maintaining relationships with customers and the local airport administration.
- Interview, hire, and train employees; conduct merit and performance reviews; plan, assign, and direct work while ensuring appropriate staffing levels are maintained.
- Address employee relations issues.
- Ensure employees receive company communication and necessary training to include safety, customer service standards, company values, etc. as well as ensuring training and development of employees to improve work performance and maximize employee potential.
- “Hands-on” day-to-day management of all FBO operations.
- Other duties as required.
Knowledge Skills and Abilities Required:
- Bachelor’s degree in Business, Aviation Management or related field.
- 3-5 years of progressive FBO management experience.
- Interpersonal and communication skills to positively relate and communicate.
- Must be able to respond to inquiries or complaints from employees, customers, regulatory agencies or members of the business community.
- Working knowledge of Microsoft Excel, Word, and web-based applications.
- Must be able to effectively present information to top management, subordinates, public groups, and/or boards via telephone, in written form, or in person.
- Must process the competencies of leadership, entrepreneurship, negotiation, influence, operational decision making and customer orientation.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to use oral and written communication skills; read and interpret complex data; thoroughly analyze and solve problems; exercise sound judgment in the absence of specific guidelines; use math and mathematical reasoning; establish priorities and work on multiple assignments and projects concurrently; meet intense and changing deadlines given continual interruptions; and interact appropriately with staff, management, local officials, media, and others in the course of work.
The employee typically works in office conditions; the noise level is usually quiet. However, the employee is occasionally exposed to loud aircraft engine noise, and dust and fumes, while inspecting properties and accompanying parties on airport tours. Occasional driving is required to attend meetings at various facilities, meeting sites, and public and private events.
